Refund Policy

Effective Date: June 30, 2025

This Refund Policy explains our approach to refunds for NotionSync subscription services and is designed to be fair while reflecting the nature of our digital SaaS platform.

1. Our Refund Philosophy

NotionSync operates on a trial-first, refund-limited model. We believe in letting you test our service risk-free through generous trial periods rather than complex refund processes. This approach allows you to evaluate our form builder and Notion integration capabilities before committing to a paid plan.

2. Free Trial Period

2.1 Trial Availability

• All paid plans include a free trial period as specified during signup
• Trials provide full access to plan features with usage limits
• No payment required during trial period
• Cancel anytime during trial with no charges

2.2 Trial Benefits

Instead of relying on refunds, we encourage you to:

• ✅ Test all form building features during your trial
• ✅ Connect your Notion workspace and test data sync
• ✅ Create sample forms and test submissions
• ✅ Evaluate our customer support quality
• ✅ Ensure our service meets your needs

3. Subscription Billing and Refunds

3.1 General Refund Policy

As stated in our Terms of Service, all subscription fees are generally non-refundable. This is standard practice for SaaS services where:

• Digital services are delivered immediately upon payment
• You have ongoing access to the platform and features
• Resources are allocated for your account immediately

3.2 Exceptional Circumstances

We may provide refunds at our sole discretion for:

Technical Service Failures:

• Prolonged service outages exceeding 72 hours
• Complete inability to access your account due to our technical issues
• Critical Notion integration failures on our end

Billing Errors:

• Duplicate charges due to processing errors
• Incorrect plan charges
• Unauthorized charges due to our system errors

Legal Requirements:

• Where required by applicable consumer protection laws
• Fraudulent charges or unauthorized access

4. Plan-Specific Policies

4.1 Free Plan

• No refunds applicable (no charges)
• Can upgrade to paid plans anytime
• No data loss when upgrading

4.2 Paid Plans ($19, $49, $99/month)

• Billing: Charged monthly in advance
• Access: Immediate activation upon payment
• Cancellation: Can cancel anytime, service continues until period end
• Refunds: Generally not provided except in exceptional circumstances
• Downgrades: Take effect at next billing cycle

4.3 Annual Plans (if offered)

• Same refund policy as monthly plans
• No pro-rated refunds for early cancellation
• Full service access until subscription expires

5. Cancellation vs Refund

5.1 Subscription Cancellation

Canceling your subscription means:

• ✅ No future charges will occur
• ✅ Your service continues until the current billing period ends
• ✅ You can still use all features until expiration
• ✅ Data remains accessible until subscription expires
• ✅ You can resubscribe at any time

To cancel:

1. Log in to your NotionSync dashboard
2. Go to Settings → Billing
3. Click "Cancel Subscription"
4. Confirm cancellation
5. Receive email confirmation

5.2 Requesting a Refund

Refund requests are rare and only considered for exceptional circumstances:

1. Email noreply@sales.notionsync.co with subject "Refund Request"
2. Include your account email and subscription details
3. Provide detailed explanation of exceptional circumstances
4. Allow 5-7 business days for review
5. Refunds, if approved, processed within 10 business days

6. EU Consumer Rights

6.1 Right of Withdrawal

Under EU consumer protection law, you generally have 14 days to withdraw from online purchases. However, for digital services like NotionSync:

• Immediate service delivery: By using our service immediately after payment, you waive the right of withdrawal
• Express consent: Payment confirms your request for immediate service activation
• No cooling-off period: Digital services delivered immediately are exempt from withdrawal rights

6.2 Service Delivery

When you subscribe to NotionSync:

• Service is activated immediately upon payment
• You gain immediate access to premium features
• Form creation and Notion integration begin right away
• This constitutes full delivery of digital services

7. Payment Processing

7.1 Stripe Integration

• All payments processed securely through Stripe
• Refunds (when approved) processed back to original payment method
• Stripe fees are non-refundable
• Processing timeframes depend on your bank/card issuer

7.2 Payment Methods

Refunds issued to:

• Original credit/debit card: 5-10 business days
• Bank transfers: 3-7 business days
• Digital wallets: 1-3 business days

Note: Actual timeframes depend on your financial institution

8. Alternative Solutions

8.1 Before Requesting Refunds

Consider these alternatives:

• Plan downgrade: Switch to a lower-tier plan
• Service pause: Cancel and resubscribe when needed
• Support assistance: Contact our team for technical help
• Feature requests: Let us know what's missing

8.2 Account Credits

In some cases, we may offer:

• Account credits for service disruptions
• Extended trial periods for technical issues
• Plan upgrades as compensation for problems

9. Dispute Resolution

9.1 Billing Disputes

For billing questions or disputes:

1. Contact our support team first at noreply@sales.notionsync.co
2. We'll investigate and respond within 48 hours
3. Most billing issues can be resolved quickly through direct communication

9.2 Chargeback Prevention

Before initiating chargebacks:

• Contact us directly to resolve the issue
• Chargebacks may result in account suspension
• We prefer to work together to find solutions

10. Exceptional Refund Process

10.1 Evaluation Criteria

When considering exceptional refund requests, we evaluate:

• Service delivery failure: Were we unable to provide the advertised service?
• Technical issues: Did our platform failures prevent normal use?
• Billing errors: Were there mistakes in charging or processing?
• Timeline: How quickly was the issue reported?
• Good faith: Is this a legitimate service issue or buyer's remorse?

10.2 Approval Process

1. Review: Support team reviews request within 2 business days
2. Investigation: Technical team investigates any service issues
3. Decision: Management approval required for refunds
4. Communication: Decision communicated within 5 business days
5. Processing: Approved refunds processed within 10 business days

11. Policy Updates

11.1 Changes

We may update this Refund Policy to:

• Comply with changing legal requirements
• Reflect service improvements
• Clarify existing policies

11.2 Notification

Changes will be communicated through:

• Email notification to subscribers
• Platform announcements
• Updated policy posting with new effective date

12. Contact Information

12.1 Refund Requests

Email: noreply@sales.notionsync.co
Subject Line: "Refund Request - [Your Account Email]"

Include in your request:

• Account email address
• Subscription plan and billing date
• Detailed explanation of exceptional circumstances
• Any relevant screenshots or error messages

12.2 Billing Support

For general billing questions: Email: noreply@sales.notionsync.co
Subject Line: "Billing Question"

Response times:

• Billing inquiries: 24-48 hours
• Refund requests: 5-7 business days
• Technical billing issues: 2-4 hours

This policy balances fairness with the realities of providing digital SaaS services. We encourage using our trial periods to evaluate our service risk-free.